You can check the status of your order on our Order Status page here. Once your order ships from our warehouse, you will receive an email confirmation with the shipment tracking number. To track your shipment, visit www.ups.com. Yes. Our site is protected by SSL encryption technology, which ensures that your information is protected and not accessible by any outside sources. We currently accept American Express, MasterCard and Visa. We offer free ground shipping for all orders within the U.S. Expedited and international orders are also available for an additional cost, and those fees can be accessed here. We currently do not ship to P.O. Boxes and APO/FPO addresses. Please use a valid mailing address to ensure your order is processed promptly. We currently offer international shipping to around 225 countries via MyUS.com. Please click here to see details. Yes, an order can be canceled anytime, if it's not been shipped. To cancel an order, please email or call customer service. You have 30 days from the date you receive your order to return your shoes for full credit. Only unworn merchandise in its original shoe box/packaging will be accepted. Please ship return items to: Must Have Shoes Returns 22290 Timberlake Road Lynchburg, VA 24502 Returns will be processed within 3 business days from the date we receive your package. Please allow 1-2 business days for the return credit to post to your account from the date your return is processed. If you are dissatisfied with an item, please return the item and place a new online order for an alternate product. At this time, we do not offer gift cards. You can reach us by sending us an email here. You can also reach us via phone at 1 (800) 315 8971 Monday through Friday, 8:00 a.m. to 5:00 p.m EST.