Customer Service
We strive to make your shopping experience as simple as possible. If you do not find what you are looking for in the topics below, please contact us.
| Help Topics: | |||||||||
| Check Status of an Order | | | Shipping | | | Returns | | | FAQs | | | Contact Us | |
Shipping
Delivery Fees
Must Have Shoes offers free ground shipping on all orders within the United States. We offer flat rate shipping for all expedited orders. Please note that we do not ship to P.O. Boxes and APO addresses.
| Ship Method | Cost per Order |
| Standard (UPS Ground) | Free |
| Expedited (UPS 2nd Day) | $10.00; add an extra $5.00 for each additional pair of shoes |
| Express (UPS Next Day) | $20.00; add an extra $5.00 for each additional pair of shoes |
Estimated Delivery Times
Please use the guide below to estimate delivery times. A business day is considered to be Monday through Friday, excluding holidays.
Most orders will be processed and shipped the business day after the order is placed.
| Ship Method | Estimated Delivery |
| Standard (UPS Ground) | 2-7 business days |
| Expedited (UPS 2nd Day) | 2 business days |
| Express (UPS Next Day) | 1 business day |
International Shipping
We currently offer international shipping to around 225 countries via MyUS.com.
About International Shipping
We have teamed up with MyUS.com to help our overseas customers with their purchases and shipping.
MyUS.com is an international mail forwarder that can provide you with your own private U.S. street address to receive mail and merchandise.
They will then consolidate your items and ensure proper, timely, and (very) economical delivery of
your musthaveSHOES.com orders to your international address (at shipping rates that can save you up to 70%).
Visit MyUS.com to sign up or learn more.
Visit MyUS.com to sign up or learn more.
Follow these two steps for international delivery:
- Get your own U.S. address in America at www.MyUS.com.
- Use your new U.S. address, provided by MyUS.com, when placing your order with us.
Identity and Credit Card Verification
To ensure security for our customers, Must Have Shoes reserves the right to request identity verification via fax.
Shipping Rates
You can get the rates from MyUS.com. You will not have to pay us any additional shipping charges.
Duties and Taxes
MyUS.com will include these in their rates. Please visit www.MyUS.com for more details.
