Customer Service

Yes, we are happy to help

Hello from customer service. Thank you for taking your time on our site, and we hope you’ve been having a fantastic Must Have Shoes experience. For your convenience, we’ve put together some must-have information including answers to common questions, links to helpful topics on our site, and some useful little tidbits. If you don’t see what you’re looking for, drop us an email or give us a call and we are happy to help.


FAQs

What is the status of my order?
You can check the status of your order through your account. Once your order ships from our warehouse, you will receive an email confirmation with the shipment tracking number. To track your shipment, visit www.ups.com.

Is it safe to use my credit card on your site?
Yes. Our site is protected by SSL encryption technology, which ensures that your information is protected and not accessible by any outside sources.

What forms of payment do you accept?
We currently accept American Express, Discover, MasterCard and Visa.

Do you ship to Military APO/FPO addresses or P.O. Boxes?
We currently do not ship to P.O. Boxes and APO/FPO addresses. Please use a valid mailing address to ensure your order is processed promptly.

Can I cancel an existing order?
Yes, an order can be canceled if it's not yet been shipped. To cancel an order, please email or call customer service.

Do you offer gift cards?
At this time, we do not offer gift cards.

Size Conversion Chart

What’s your size? We strive to ensure that all of our brands fit you just right. We’ve created this chart to help you choose your size no matter where you hale from.

USA

EURO

UK

5

35

 

5.5

36

3

6

36.5

 

6.5

37

4

7

38

5

7.5

38.5

5.5

8

39

6

8.5

39.5

 

9

40

6.5

9.5

40.5

 

10

41

7

11

42

8


Looking for information that’s not covered in our FAQs or help content? Send an email to support@musthaveshoes.com or call our customer service desk Monday through Friday, 8:00 a.m. to 5:00 p.m. EST at 1-800-315-8971. We look forward to hearing from you.