Returns & Exchanges

COVID-19 NOTIFICATION: 

Please note during the Covid-19 crisis, our team is still here to serve you the best we can, while practicing safe social distancing guidelines. We understand you may not be making frequent runs out, so our return policy will be flexible to your needs until this pandemic has passed. Please contact our Customer Service and we will happy to help you with returns past the standard 14 day return window. 

Return Policy

We want you to love every pair of our shoes. That's why we make returns easy. Enjoy easy returns and full refund to your original payment method for 14 days after the shipping arrival of the original purchase date for all US orders.

Items must be unworn, and in their original, undamaged packaging. Shoes returned with a damaged shoe box will be subject to a re-boxing fee. We are not able to accept returns on items that have been worn.

Returns made after the 14 day return period will not receive a refund or store credit. Please allow 10-15 days for your return to be processed and the funds to show in your account. Expedited shipping charges, and shipping charges that were incurred by shipping outside of our process below are non-refundable.

How to Return an Item

To return your shoes, please follow these steps:

• Place your unworn shoes in the original undamaged shoe box with all included packaging.
• Print and include a copy of your order confirmation or shipping confirmation e-mail, and include it in your return.
• Ship your shoes back via FedEx or UPS to the following address. Please note return shipping is non-refundable.
  
  Musthaveshoes.com Returns
  22290 Timberlake Rd
  Lynchburg, VA 24502
  Telephone: + 1 (800) 368 7462

How to Exchange an Item

We do not currently offer exchanges. If you would like a different size or something different than what you ordered, please follow the above instructions to return your original purchase. You may make a new purchase at any time.

International Returns

Unhappy with your order outside of the US? To return your shoes, please follow these steps:

• Place your unworn shoes in the original undamaged shoe box with all included packaging.
• Print and include a copy of your order confirmation or shipping confirmation e-mail, and include it in your return, along with the reason for return.
• Ship your shoes back via your preferred shipping method to the following address. Please note return shipping is non-refundable.
  
  Musthaveshoes.com Returns
  22290 Timberlake Rd
  Lynchburg, VA 24502
  Telephone: + 1 (800) 368 7462

Received an Incorrect or Damaged Item?

If you received a manufacture damaged or incorrect item, please contact us and we'll be happy to assist you.